2021 October

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16 Oct: METRICS, KPIS AND BUSINESS PROCESS MANAGEMENT (BPM)

“Everything that can be counted does not necessarily count; everything that counts cannot necessarily be counted.”

We could have said it at 820 Eight Twenty, and instead this quote is often attributed to Einstein. Whoever it was, is someone with whom we share an analytical approach to decide where to invest time and energy, especially when the topic is BPM, Business Process Management.